BestFeed AI is live — review and improve product content for AI discovery.Explore BestFeed →
Home/Help Center/BestTrack/Feature guides/Custom checkpoint email notification
← All BestTrack feature guides

Custom checkpoint email notification

Tell customers when an order reaches the first custom pre-shipment step — once per applied order.

BestTrack Custom Checkpoint Reached notification control highlighted in the Custom Checkpoints settings with live waybill preview
What this feature does
  • The Email Notification switch is off by default and is linked to Notification → Custom Checkpoint Reached.
  • When enabled, BestTrack sends an email when the earliest configured custom checkpoint is reached.
  • Only one checkpoint email is sent per applied order; later custom checkpoints do not trigger another email.
  • After the first email is sent, reordering or deleting checkpoints does not cause another send.
  • The preview shows the checkpoint name and configured time; live sends replace order, customer and store variables with actual data.
  • The Order Track button opens the store tracking page, where the customer can query the shipment with the tracking number.