Gorgias integration

Connect BestTrack to Gorgias with OAuth so support agents can view order tracking and shipment history inside their helpdesk.

What this feature does

Connect a BestTrack store to Gorgias through a guided OAuth authorization flow.
Use the Shopify store name connected to Gorgias to start the installation.
View tracking information for all orders from Gorgias.
Open an order and review its detailed shipment tracking history without leaving Gorgias.

How to integrate BestTrack with Gorgias?

About Gorgias

Gorgias is a customer service and helpdesk platform for ecommerce teams. Connecting BestTrack gives support agents access to order tracking information and shipment history from the same workspace where they handle customer conversations.

How to integrate Gorgias with BestTrack

Step 1: Open the Gorgias integration settings

Open the BestTrack app.
Go to Ecosystem Integrations.
Find Gorgias in the integrations list.
Click Configure connection.

Step 2: Enter your Shopify store name

Enter the Shopify store name connected to your Gorgias account.
For a store address such as xxx.myshopify.com, enter only xxx.
Click Install.

Step 3: Sign in to Gorgias and authorize access

After you click Install, a new window opens for Gorgias OAuth authorization.
Sign in to the Gorgias account connected to the Shopify store.
Review and approve the requested OAuth permissions.
The authorization window closes automatically after authorization is complete.
Return to the BestTrack Gorgias settings page and confirm that the status shows Connected.

Step 4: Use BestTrack in Gorgias

Open Gorgias after the connection is established.
View tracking information for all orders with BestTrack.
Open an order to view its detailed shipment tracking history.