01
Setup & onboarding
Install the app, understand the Free plan, and configure the first customer-facing tracking page.
Start setup →
BestTrackOrder tracking · Post-purchase
Clear answers from setup to delivered.
Publish a branded tracking page, enable buyer notifications, apply custom checkpoints, monitor exceptions, and choose the right plan for your store.
Recommended first
One guide for the complete product.
Use the feature guide as your map, then open the focused articles below when you need more detail.
Published guide
BestTrack complete feature guide
Walk through the merchant dashboard, tracking-page publishing, buyer and merchant alerts, free custom checkpoints, mainland China Region Blocking, plans, and billing.
Read the complete guide →
02
Tracking experience
Publish the page to your store menu, support tracking-number lookup, and show ads, package contents, recommendations, and reorder actions.
Set up the page →03
Notifications & exceptions
Enable five buyer shipment events, checkpoint email, and merchant daily exception reports.
Configure notifications →04
Common questions
Get direct answers about syncing, checkpoints, notifications, usage, billing, and errors.
Browse 42 FAQs →Product documentation
Official BestTrack resources.
Use these resources for product setup, features, and direct answers.
Guide→FAQ→Updates→
BestTrack complete feature guide
A full product reference covering setup, features, plans, and controls.
BestTrack frequently asked questions
Forty-two direct answers for setup, usage, billing, and troubleshooting.
BestTrack product updates
New features, improvements, and fixes in release order.
BestTrack support
Email support →Still stuck on a tracking workflow?
Send the store URL, the feature you are configuring, and what you expected to happen.