BestTrack gives Shopify stores a branded tracking page, buyer email alerts and one place to manage delivery progress — helping customers self-serve instead of asking “where is my order?”
When delivery details are scattered across carrier pages, customers have little choice but to ask. BestTrack brings order status, delivery progress and your brand into one self-serve destination.
Customers can look up an order by tracking number or email, follow delivery progress and discover relevant products without being sent to a generic carrier page.
→Turn every tracking visit into a brand touchpoint
Hide selected-region checkpoints from the customer-facing timeline while keeping the complete carrier trace visible in your merchant dashboard.
→A cleaner customer view without losing merchant visibility
Add merchant-defined steps such as quality check, packing and awaiting pickup, then arrange them to match your fulfillment workflow. Customers can see progress before the carrier posts its first scan.
→Turn pre-shipment work into visible progress
Notify customers when delivery status changes. Pro adds editable subjects, message content and live previews.
Search, filter and review tracked orders across carriers from one merchant dashboard.
Use tracking visits to surface package contents, reorder actions and relevant product recommendations.
Add the embedded app from the Shopify App Store. No code required; every store starts on Free.
Set up the tracking page and enable the email events you want. Pro adds region, checkpoint and template controls.
Manage delivery progress in one dashboard while customers check status from your branded page.
Subscriptions are managed through Shopify Billing. Start with the full core tracking experience on Free, then move to Pro for higher volume and advanced controls.
On Free, tracking for new orders pauses after 300 orders until the quota resets on the 1st of the next month (UTC). On Pro, tracking continues beyond 1,000 orders at $0.03 per extra order. Downgraded Pro settings are retained but inactive.
Each app installs separately and solves one focused job, while the same product team designs them around the Shopify merchant workflow.
BestTrack supports 3,100+ global carriers and couriers for cross-border and multi-carrier order flows.
Free is $0/month for up to 300 tracked orders and includes the branded tracking page, buyer email notifications, real-time package tracking, the merchant dashboard and product recommendations.
On Free, new-order tracking pauses after 300 orders until the next monthly reset or an upgrade. On Pro, tracking continues beyond 1,000 orders at $0.03 per extra order.
Yes. Pro Region Blocking hides selected-region checkpoints from customers while keeping the full trace in your dashboard. Custom checkpoints add your own pre-shipment steps before the carrier's first scan.
Yes. Pro lets you edit the subject and body for six shipping events, insert order variables and preview the result. Events start disabled and are enabled by the merchant as needed.
The BestTrack merchant interface is currently English only. Merchants can write their email template content in the language they need.
Install BestTrack free for 300 tracked orders per month. Upgrade only when you need Pro controls.
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