Feature documentation

Open a focused article for product behavior, screenshots, plan availability and practical setup details.

9 feature articlesFeatures included on FreeEnglish and Chinese

Core features

Run the daily tracking workflow.

These guides cover features included on Free. Upgrade to Pro when you need a higher order allowance.

One place for every order — search, filter and spot problems before customers do.

A self-serve tracking page that looks like your store, not a third-party carrier site.

Move the current order-tracking view into a spreadsheet for operations or support work.

Keep customers updated automatically so they do not need to ask where an order is.

BestTrack watches shipment health for your team, not only for your customers.

Hide location fields that match editable English keyword rules while keeping shipment statuses visible.

Create and reorder logistics checkpoints to shape the tracking journey.

Tell customers when an order reaches the first enabled custom pre-shipment step — once per order.

Make each shipment email sound and look like your brand.

Email our support team and include your store URL, order number or tracking number when relevant.