Free planBestTrack feature article
Custom checkpoints
Create and reorder logistics checkpoints to shape the tracking journey.
What this feature does
- Add up to eight custom checkpoints, for a maximum of ten steps including Order Confirmed and Package Picked Up.
- Insert custom checkpoints only before Info Received, the carrier's first official scan.
- Set a name, description, display-time offset and enabled state for each checkpoint.
- Drag to reorder checkpoints, then select orders and click Apply. Creating the flow alone does not publish it to customers.
- Custom checkpoints are display steps calculated from your timing settings. They do not represent real carrier scans.
