BestTrack · English documentation
Core features
Run the daily tracking workflow.
These features are included in the Free plan and remain available on Pro.
Order tracking dashboard
One place for every order — search, filter and spot problems before customers do.
- Use one unified table for every order instead of checking carrier websites individually.
- Filter by status, including Exception, Failed attempt, Expired, Pending, Not found, Info received and In transit.
- Search by order number or tracking number.
- Filter by carrier, destination or a custom date range.
- See the carrier, latest checkpoint, transit time, order date and status at a glance.
- Sync historical orders for today or the previous 7, 30 or 60 days.
- BestTrack automatically detects the carrier from the tracking number.
- New orders sync automatically every hour after connection.
Watch the order tracking dashboard tutorial
Branded tracking page
A self-serve tracking page that looks like your store, not a third-party carrier site.
- Host the tracking page on your own store domain.
- Add it to your store navigation in one click.
- Create multiple pages and customize each one independently.
- Let customers search by tracking number or by order number plus email or phone.
- Choose a layout and preview desktop and mobile views before publishing.
- Set different hero images for desktop and mobile.
- Add an optional advertising banner with your own image and destination link.
- Control appearance, status-bar style, corner radius and container width.
- Show the shipment timeline, package contents and one-tap reorder actions after lookup.
- The customer-facing tracking page is currently available in English.
Watch the branded tracking page tutorial
Product recommendations
Turn the tracking page into another sales channel while customers wait for delivery.
- Pin up to eight products for recommendation.
- Drag products to reorder them; pinned products always appear first.
- Show recommendations in a “You may also like” carousel on the live tracking page.
- Manage recommendations directly inside the tracking page editor.
Automatic notifications
Keep customers updated automatically so they do not need to ask where an order is.
- Send automatic customer emails as shipments move through the delivery journey.
- Use five events: In Transit, Out for Delivery, Ready for Pickup, Delivery Failed and Exception.
- Enable or disable each event independently.
- Start with a ready-to-use default template for every event.
- Search the full send history by tracking number or recipient email.
- Detect exceptions including returns, customs holds, damage, loss and delays.
Watch the automatic notifications tutorial
Merchant alerts
BestTrack watches shipment health for your team, not only for your customers.
- Receive a daily Logistics Exception Daily Report by email.
- Review overdue shipments, failed deliveries and possible exceptions.
- See the order number, tracking number, occurrence time and reason for every flagged order.
- Send the report to multiple team inboxes.
- Catch delivery problems before customers need to contact support.
Pro controls
Shape what customers see and receive.
These controls are available on the Pro plan.
Region blocking
Keep tracking events visible while hiding selected checkpoint locations from the customer view.
- Choose a region to block while keeping the shipment event itself visible.
- Mainland China is currently supported, with additional regions planned.
- Preview the exact customer view before saving.
- See how many regions and checkpoint locations are currently masked.
- Designed for cross-border and dropshipping stores that want the brand to remain the focus.
Watch the region blocking tutorial
Custom checkpoints
Create and reorder logistics checkpoints to shape the tracking journey.
- Add, edit and delete custom logistics checkpoints.
- Configure up to ten checkpoints in total.
- The first two default checkpoints cannot be edited or deleted, but they can be reordered.
- Add up to eight additional checkpoints and reorder them by drag and drop.
- The saved order is automatically reflected in the customer tracking flow.
Watch the custom checkpoints tutorial
Custom email templates
Make each shipment email sound and look like your brand.
- Edit the subject line and complete HTML body for any of the five notification events.
- Use the live preview with sample order, customer and carrier data.
- Insert merge variables for automatic personalization.
- Switch between the default template and your custom template at any time.
- Saved changes apply the next time the selected event occurs.