Follow new features, improvements, and fixes for the BestTrack order tracking experience.
Published product changes, ordered from newest to oldest.
Installation now syncs up to 300 orders from the previous 60 days, and those orders count toward the plan allowance.
Free includes 300 tracked orders each month; new-order tracking pauses after the allowance is reached.
Pro is $9 per month with 1,000 included orders, then $0.03 per additional order while tracking continues.
Allowance dates follow the Shopify subscription billing cycle shown in Billing.
Review plans and billing →Free and Pro merchants can add pre-shipment display steps and apply them to selected orders.
Add up to eight custom checkpoints, for ten total steps including the two defaults.
Creating a flow does not publish it automatically; select orders and click Apply.
Checkpoint email is available and starts off by default. Custom checkpoints are display steps, not carrier scans.
Open the checkpoint guide →Tracking-page advertising, product recommendations, buyer notifications, checkpoint email, and merchant exception reports are live.
Customers currently query shipments by tracking number on the store-domain tracking page.
Buyer shipment notifications remain off until the merchant enables the five supported events.
Pro Region Blocking masks mainland China location details while keeping shipment statuses visible.
Open the tracking-page guide →Tell us which feature you are using, your store context, and what needs clarification.
