Find products. Publish with control.

SonarFulfill helps Shopify merchants discover products, edit and publish listings, and manage purchase and fulfillment requests. Sourcing, QC, custom packaging, warehousing, and shipping are delivered by the BestFulfill team after they confirm the request and quote; the app does not complete those services automatically.

• SonarFulfill: product discovery, drafts, Shopify publishing, and inquiry-management tools.
• BestFulfill: human supply-chain services such as sourcing, quotes, QC, branding, photography, warehousing, packing, and shipping.

After an inquiry is submitted in SonarFulfill, BestFulfill follows up on the plan and cost.

Current materials describe product discovery, Product Drafts, publishing, and inquiry submission as free tools. BestFulfill purchase, QC, customization, and logistics services are quoted separately. Use the latest in-app terms for any limits or future pricing.

Promotional pages show overall service capability. Actual quote time, purchase cycle, route, and destination depend on the product, quantity, destination, customization, and current logistics conditions. Use the formal plan prepared for the inquiry.

Open Product Catalog, enter a product-title keyword, and filter by category, price range, delivery time, or rating. If there are no results, remove filters, use a shorter English keyword, and check whether price and delivery-time ranges are too restrictive.

• Cost: reference product cost.
• Selling Price: reference price calculated from the current multiplier.
• Profit: estimated margin based on cost and reference price.

These are early planning references, not a final purchase or logistics quote or guaranteed profit.

1. Shorten the keyword.
2. Clear category, price, rating, and delivery-time filters.
3. Try a common English category or core attribute.
4. If the catalog does not contain it, create a Purchase inquiry with a product link or image.

Product Drafts provides a manual Refresh action. After refreshing, recheck cost, inventory, images, and other key information before publishing. For a large purchase, submit a Purchase inquiry to confirm availability.

Yes. Open Help Center, create a Purchase inquiry, enter the product name, and provide at least a product link or image. BestFulfill will confirm whether it can source and quote the item.

Add sends the product to Product Drafts, not Shopify. Review and edit title, description, images, and price, then select Publish in Product Drafts.

• Draft: a new unpublished product or an item with new information waiting to publish.
• Published: already published to Shopify.
• Update: a published product has refreshed information that has not been republished.

The Draft list includes new drafts and items waiting for updates, so one product may show both Draft and Update labels.

That is the intended deduplication behavior. Product Drafts keeps one Draft or Update record for the same product to prevent duplicate Shopify listings.

Open the product from Product Catalog or Product Drafts, edit the fields, and save. Select Publish when the approved changes should be sent to Shopify.

Reference selling price equals product cost multiplied by the multiplier. The default is 2.0 and Settings > Pricing supports 1.0–10.0. The calculation does not automatically include every advertising, payment, tax, return, or shipping cost.

1. Confirm the item is in Update status.
2. After editing, select Publish again—not only Save or Refresh.
3. Refresh Shopify admin and confirm you are viewing the same product.
4. Wait briefly and check again.
5. If it still fails, send support the product name, Shopify product link, and operation time.

Published means the item is already in Shopify. SonarFulfill limits editing and deletion there to reduce accidental changes. Edit the live item in Shopify, or review and republish it if a refresh moves it into Update status.

Select Draft or Update products that support the action. Published products cannot be bulk deleted or edited through that control.

• Purchase: sourcing or purchase only.
• Fulfillment: you already have the product and need shipping service.
• Purchase + Fulfillment: both purchase and later fulfillment.

• Manual: enter product, quantity, specifications, and requirements yourself.
• Based on Order: connect an eligible unfulfilled Shopify order and prefill some order information.

The order must have remaining unfulfilled quantity and cannot be cancelled or fully fulfilled. Partially fulfilled orders show only lines with remaining quantity.

1. Check whether the order is cancelled.
2. Check whether it is fully fulfilled.
3. Check whether the target line has zero remaining quantity.
4. Confirm Shopify order data has synced.
5. If needed, submit manually and add the Shopify order number in Other Requirements.

If only one line is eligible, it is selected automatically. If several unfulfilled lines are eligible, choose the line for this inquiry and recheck its name, image, SKU, and quantity after switching.

Depending on inquiry type, it can prefill product name, image, SKU, remaining unfulfilled quantity, and destination country. Review quantity, country, shipping method, and special requirements before submitting. A created inquiry does not automatically change when the Shopify order changes later.

• Product name
• Purchase quantity
• At least one product link or product image

Specification/SKU and other requirements are optional. Add material, color, size, target price, packaging, logo customization, and desired delivery time when relevant.

• Product name
• Product image
• Fulfillment quantity
• Destination country
• Shipping method

Specification/SKU and other requirements are optional. Available routes and final cost depend on BestFulfill confirmation.

• Use PNG, JPG/JPEG, or WEBP.
• Keep each image at or below 2MB.
• Confirm the file opens and the extension matches the real format.

Purchase may use a valid product link instead; Fulfillment requires an image.

Quantity must be a whole number from 1 to 999999. Do not use zero, negative values, decimals, text, or a number outside the range. For Based on Order, make sure an edited quantity still matches the real need.

That is intentional. Purchase and fulfillment information are entered and validated separately and can use different quantities, images, specifications, and requirements. Both sections must pass validation before one combined inquiry is submitted.

1. Check field, image, quantity, or network errors.
2. Do not click Submit repeatedly.
3. Keep the form content and retry once.
4. Return to Help Center and search by product name or creation time.
5. If it is still missing, send support the store, time, product name, and error screenshot.

No. It means BestFulfill received the request. The team still needs to confirm product, specifications, quantity, inventory, customization, destination, shipping method, plan, and quote before work formally begins.

In Help Center, search by inquiry number or product name, filter by Purchase, Fulfillment, or Purchase + Fulfillment, and filter by In Progress or Completed. Filters combine. Clear them if no results appear.

Every inquiry has a unique number similar to INQ-YYYYMMDD-XXXX-store suffix. Provide the full number when asking BestFulfill or support for progress.

One combined request appears as one inquiry in merchant and operations lists. Its detail view separates purchase and fulfillment information, while both workflows remain linked by the same inquiry number.

Completed is a merchant-controlled list-management marker. Click it again to return the inquiry to In Progress. It is not the real purchase, quote, or logistics status; ask the service team for business progress.

No. Deleting removes the record from the merchant’s Help Center list but does not delete the operations lead or cancel work already shared with the service team. Record the inquiry number and contact BestFulfill to request cancellation.

There is no confirmed self-service restore action. Because the operations lead remains, contact support with the store, product name, creation date, and possible inquiry number.

In Progress and Completed are personal list markers, not a complete service workflow. Real work can include requirement confirmation, quote, purchase, QC, packing, and logistics. Use the service team’s formal update.

Use Contact Us on the SonarFulfill page or open BestFulfill.com. Contact Us leads default to a purchase + fulfillment need; write “Purchase only” or “Fulfillment only” in Other Requirements when needed.

• Shopify store name or domain
• Complete inquiry number or product name
• Time and time zone
• Page and steps
• Error screenshot or recording
• Image format and size for upload issues
• Shopify order number for Based on Order issues

Do not send passwords, full payment-card data, or other sensitive credentials.

1. Refresh SonarFulfill inside Shopify Admin.
2. Check the network and disable extensions that block page scripts.
3. Try the latest Chrome or Safari.
4. Sign out of Shopify and sign in again.
5. If one page remains broken, send support the page name, URL, time, and screenshot.

Possible causes include expired authorization, insufficient permissions, an order that is not eligible because it has no unfulfilled quantity, sync delay, or missing source fields. Refresh the app first. If the issue continues, send support the store domain, order number, or Shopify product link. Avoid repeated uninstall and reinstall while troubleshooting.