
Review the facts. Improve with control.
Clear answers about product sync, six-dimension reviews, AI suggestions, Shopify updates, rollback, query coverage, usage, and privacy.
Common questions, direct answers.
Showing 41 questions
Product & outcomes
Understand what BestFeed can and cannot promise.
01What does BestFeed AI do?
BestFeed reviews Shopify product content across identity, structured attributes, purchase intent, FAQ, authority, and freshness. It generates reviewable suggestions and syncs changes only after you approve the field-level difference.
02Can BestFeed guarantee recommendations from ChatGPT or other AI platforms?
No. BestFeed improves content completeness and AI readability. Recommendations still depend on each platform’s indexing, the user’s question, region, language, time, and other sources.
03Can BestFeed show real AI rankings, impressions, clicks, or sales?
Not in the current version. BestFeed provides content review and estimated query coverage, not live AI-channel rankings, traffic, orders, or GMV attribution. Use your own analytics, source parameters, order surveys, and manual platform checks to observe real outcomes.
04How is BestFeed different from traditional SEO or llms.txt tools?
Traditional SEO focuses on search keywords and rankings. llms.txt tools mainly declare or organize site content for AI crawlers. BestFeed works at the product level: it finds content gaps, suggests titles, descriptions, SEO, tags, and metafields, then writes approved changes to the real Shopify product.
05Which merchants are a good fit for BestFeed?
It is especially useful when purchase decisions depend on attributes, audiences, use cases, compatibility, or buying FAQs—such as beauty, pet, home, outdoor, and gift products. New stores and teams without dedicated SEO or GEO specialists can also use it to find content gaps quickly.
Installation & product sync
Bring the right Shopify products into the review list.
06Why do products not have scores immediately after installation?
BestFeed first syncs Active products and creates snapshots. That does not use review allowance. Products appear as Not reviewed until you select one and start a review.
07Why are Draft or Archived products missing?
The current version syncs Active products only. Change the Shopify status to Active, then refresh or resync product data.
08Is there a limit on the number of products BestFeed can sync?
Product snapshots are paginated across all Active products with no product-count limit. AI reviews are limited by the plan’s monthly allowance, but syncing the product list itself does not use allowance.
09Why does BestFeed still show old product content?
- Refresh the page or reopen the product review.
- When you select Re-review, BestFeed fetches the latest Shopify snapshot and compares changes.
- If Shopify is updated but BestFeed is not, send support the product ID, changed field, change time, and screenshot.
10What should I do if the store has no products?
Create and publish at least one Active product in Shopify, then return to BestFeed and refresh or resync.
AI Visibility Score & six-dimension review
Interpret the score without treating it as a real platform ranking.
11What does the AI Visibility Score mean?
It is a 0–100 estimate of content readiness across six dimensions. It is not a ranking supplied by ChatGPT or another platform and does not guarantee a recommendation.
12What are the six review dimensions?
- Identity: what the product is and whether the title and opening are clear.
- Structured attributes: material, ingredients, size, audience, and other facts.
- Intent and use cases: needs, scenarios, and purchase intent.
- FAQ: clear answers to common buying concerns.
- Authority: real, verifiable certification, awards, or third-party proof.
- Freshness: truthful upgrade, version, or seasonal information.
Weights: identity 25%, attributes 20%, intent 20%, FAQ 15%, authority 10%, freshness 10%.
13How should I read score colors and levels?
- 80–100: strong content foundation.
- 60–79: useful foundation with clear gaps.
- 0–59: missing or risky key content.
The level helps prioritize edits; it is not a real AI-channel ranking.
14Why does a missing dimension receive zero points?
The total measures completeness across all six dimensions. A missing dimension is counted as zero rather than skipped so the content gap remains visible.
15Why did the score stay the same after a re-review?
When review input has not changed, BestFeed reuses the prior result through a content hash. A new review runs only when relevant title, description, SEO, tag, or metafield content changes.
- Confirm the Shopify changes were saved.
- Confirm you changed review content rather than price or inventory.
- Run Re-review again.
- If changed content still returns the old result, contact support with the product details.
16Shouldn’t AI produce a slightly different score every time?
AI models can vary, but BestFeed caches unchanged products to keep scores stable and make before-and-after content comparisons meaningful.
17Why did the score not reach 100 after optimization?
Suggestions address visible content gaps, but the score still depends on facts the product actually has. BestFeed should not invent certifications, awards, materials, or test results. Add truthful parameters, audiences, FAQs, proof, or update information, then review again.
Suggestions, sync & rollback
Review every field before it changes in Shopify.
18Which Shopify fields can BestFeed update?
After you approve the Diff, BestFeed can update product title, description, SEO title, SEO description, tags, and supported product metafields. Tags are appended; existing merchant tags are not actively removed.
19Can BestFeed change price, inventory, SKU, tax, or shipping data?
No. The current write allowlist contains product-content fields only, not transaction-critical data such as price, inventory, SKU, tax, or shipping.
20Does BestFeed change products automatically?
No. BestFeed shows a before-and-after Diff and writes to Shopify only after you approve it. You can apply one dimension or review and apply all suggestions.
21What is the difference between applying one dimension and Optimize All?
A single-dimension action changes only fields associated with that dimension. Optimize All combines suggestions across six dimensions and shows field and score differences before one approved sync.
22How can I see exactly what will change before syncing?
Open the sync Diff and review title, description, SEO, tags, and metafields field by field. Confirm that every suggestion is accurate and matches the brand voice before submitting.
23What should I do if sync fails?
- Read the specific error and retry once.
- Confirm the app is installed and authorized.
- Confirm the product still exists and is editable.
- Check field length, HTML, metafield definitions, or Shopify API limits.
- Do not repeatedly click Sync while a job is running.
- If it still fails, send support the store domain, product ID, failed field, error, time, and screenshot.
24Why is an FAQ or other metafield not visible on the storefront after sync?
Writing a metafield does not automatically render it in the theme.
- Confirm the metafield exists in Shopify product admin.
- Confirm the namespace is
ai_product_feed; common keys includefaq,scenario_keywords,authority_proof, andfreshness_note. - Bind the metafield to a product-page block in the theme editor or update the theme template.
- Content that is stored but not publicly rendered may not be readable by visitors or AI systems.
25Can I undo changes made by BestFeed?
Yes. Restore Initial rolls the product back to the snapshot saved immediately before the latest BestFeed sync and resets the in-app score, sync status, and edits. It does not restore any arbitrary historical version.
26Why does Restore Initial say the product is already at the initial version?
There is no BestFeed sync change available to undo. The product is already at the initial state recorded by BestFeed.
27Can I roll back after manually editing the product in Shopify?
Copy or export the current Shopify content first. Restore uses BestFeed’s pre-sync snapshot and may overwrite manual edits made afterward. For important products, compare the current content with the historical Diff before restoring.
Estimated query coverage
Use coverage as a content forecast, not traffic data.
28What is Estimated Query Coverage?
It predicts natural-language shopping questions from product attributes and compares which questions current versus suggested content may answer. It is an AI content forecast, not real search volume, user-query logs, or live ranking data.
29Why does the query coverage page show examples or ask me to review first?
Coverage is generated after the product review. Complete a review before expecting a real before-and-after comparison.
30Why do “new estimated queries” not guarantee traffic?
It means improved content may answer those shopping questions more completely. It does not mean the questions have fixed search volume or that an AI platform will show or recommend the product.
Allowance & plans
Know what uses a review and what remains available afterward.
31What is included in the Free plan?
Free includes five product reviews per month. Each review includes six-dimension scoring, suggestions, Diff approval, safe sync, and rollback. Product snapshot sync does not use review allowance.
32Which actions use review allowance?
A first manual review and every Re-review use one review, including repeated reviews of the same product. Snapshot sync, viewing existing results, and syncing an existing suggestion do not use another review.
33Can I view and sync existing results after the allowance is used?
Yes. You cannot start new reviews, but you can still view completed results and approve and sync existing suggestions.
34When does the Free allowance reset?
The Free review allowance resets monthly. If the displayed allowance does not reset as expected, send support the store domain, current usage screenshot, and the time of the latest allowance change.
35Can I buy Starter or Pro now?
Use only the plans currently shown as purchasable inside the app. Do not rely on unreleased Starter, Pro, trial, pricing, or feature plans.
Permissions, privacy & uninstall
Understand access, isolation, retention, and deletion.
36Why does BestFeed need product read and write access?
Read access syncs product content for reviews. Write access applies approved title, description, SEO, tag, and metafield changes. BestFeed does not modify a product without your confirmation.
37Does BestFeed store complete product data or images long term?
BestFeed stores only the snapshots, content hashes, review results, and sync Diffs needed for review, comparison, and rollback. It does not retain complete product HTML or image binary files long term.
38Can data from different stores be mixed together?
No. Product data, review records, caches, and background jobs are isolated by store and tenant.
39Does BestFeed keep accessing the store after uninstall?
No. The access token becomes invalid, and BestFeed stops related jobs and Shopify API calls.
40Is data deleted immediately after uninstall, and can reinstall restore it?
BestFeed normally retains generated reviews, suggestions, and sync records for 60 days so the same store can restore history after reinstall. A reinstall fetches fresh product snapshots. Shopify privacy deletion requests take priority and can make restoration unavailable.
41Can I request deletion of my data?
Yes. Submit the store information and deletion request through the official support channel. Privacy deletion takes priority over reinstall recovery and is handled through the Shopify privacy compliance process.
Still need a person?
Send your store domain, product ID, the workflow step, the time of the issue, and a screenshot.