For: Shopify merchants comparing two tracking apps with customer pages, notifications, and day-to-day tracking workflows.
Last checked: Public Shopify App Store information reviewed on September 10, 2026. Plans and features can change.
Track123's Shopify listing describes customizable tracking pages, branded emails, real-time multi-carrier updates, delivery estimates, Apple Wallet tracking, AI-powered product recommendations, and shipment analytics. It can appeal to a store that wants a broad set of customer-facing and reporting features.
BestTrack concentrates on the tracking workflow a merchant uses every day. It syncs Shopify orders into one dashboard, gives customers a store-domain lookup page, supports selected email events, exports waybill data as CSV, and groups custom checkpoints with keyword-based location masking in Dropshipping Mode.
BestTrack and Track123 at a glance
Price key🟢 Free🟡 USD 9/month🟠 Other paid tiers (see cells)
| Area | BestTrack | Track123 |
|---|---|---|
| Monthly free allowance | 🟢 Free300 tracked orders | 🟢 Free50 orders |
| Customer tracking page | 🟢 FreeStore-domain lookup, multiple packages and item details | 🟢 FreeBranded multilingual page and account/status widgets |
| Customer notifications | 🟢 FreeEditable templates, event controls and checkpoint emails; off by default | 🟢 FreeShopify native email notifications🟡 USD 9/monthCustom shipping notifications |
| Estimated delivery date | 🟢 FreeCarrier EDD or merchant-calculated date range | 🟠 USD 49/monthEstimated delivery time |
| Merchant operations | 🟢 FreeFilters, automatic exception reports and CSV export up to 50,000 records | 🟢 FreeBasic analytics🟡 USD 9/monthAdvanced analytics and shipment export |
| Multilingual experience | 🟢 FreeEnglish, Simplified Chinese, French, Spanish and German | 🟢 FreeMultilingual tracking pages🟠 USD 49/monthAutomatic shipment-detail translation |
| Product recommendations | 🟢 FreeConfigure and order up to eight products | 🟡 USD 9/monthProduct recommendation widget🟠 USD 49/monthAI recommendations |
| Dropshipping controls | 🟢 FreeEnglish-keyword location masking; shipment events remain visible | 🟢 FreeDropshipping mode |
| Integrations | 🟢 FreeShopify Admin order shortcuts; no public API or webhooks confirmed | 🟡 USD 9/monthApple Wallet, PayPal and Stripe🟠 USD 49/monthKlaviyo, Omnisend, Slack, Gorgias and webhooks |
| Pre-shipment checkpoints | 🟢 FreeUp to eight display-only checkpoints; automatically applied to eligible orders | 🟡 USD 9/monthCustom shipping status; not an identical checkpoint workflow |
| Paid plans and overage | 🟡 USD 9/month1,000 orders; USD 0.03 per extra order | 🟡 USD 9/monthGrowth: 300 orders🟠 USD 49/monthAdvanced: 2,000 orders; both paid tiers add USD 0.05 per extra order |
Use the table to decide what needs testing. Do not infer that one app is better because it names more features.
Where BestTrack is strongest
BestTrack gives merchants a transparent starting allowance. Free includes up to 300 tracked orders each month. Installation imports up to 300 orders from the previous 60 days without using the monthly allowance; later manual syncs count toward it.
The customer page runs at the store-domain /apps/bestrack route and can return package progress, multiple parcels, carriers, raw events, and related item details. The tracking page supports English, Simplified Chinese, French, Spanish and German, including supported raw-event translation.
Dropshipping Mode has a master switch for Region Blocking, custom checkpoints, and checkpoint notifications while retaining saved settings. Merchants can add up to eight custom pre-shipment checkpoints; enabled checkpoints auto-apply to existing and newly synced orders, with manual adjustment still available.
Customer-notification switches start off, and notification history records success or failure. The dashboard groups exception statuses and can export the current page, selected waybills, filtered results, or all waybills as CSV, up to 50,000 records per request. Pro costs USD 9/month for 1,000 tracked orders per calendar month, with additional orders at USD 0.03 each; editable email templates are included on Free. Region Blocking uses editable English location keywords, and it is included on Free.
Where Track123 may be the better fit
Track123 may suit a team that specifically wants Apple Wallet tracking, AI recommendations, integrations, or advanced analytics. If those features are already part of customer communication, migration needs more than installing another app.
Write down every active link, email, automation, and report. Then test whether BestTrack covers the tasks that matter most. A clean feature name on a listing does not show how a failed delivery or multi-carrier transfer looks to your customer.
Why merchants choose BestTrack
Free also includes EDD, configured product recommendations, advertising images and automatic merchant exception reports. Contact support for watermark removal. Dropshipping Mode defaults off; custom checkpoints describe preparation steps, not carrier scans. Monthly order allowances reset on the first day of the month; Shopify subscription charge dates are separate.
BestTrack gives Shopify stores a focused order-tracking workflow, with 300 tracked orders included on Free each month.
- Start with 300 tracked orders each month; installation imports up to 300 orders from the previous 60 days without using the monthly allowance.
- Give customers a store-domain
/apps/bestrackpage for package progress and related item details. - Choose which customer emails to enable and review the wording before sending.
- Export the current page, selected waybills, filtered results, or all waybills as CSV, up to 50,000 records per request.
- Use the Dropshipping Mode master switch for location-keyword masking and up to eight checkpoints that auto-apply to existing and newly synced orders.
Teams needing enterprise SSO, custom APIs or webhooks, or deep carrier-performance analytics may need a more advanced platform.
How to test the switch
- List the Track123 features and reports used in the last 30 days.
- Install BestTrack and review synced orders and quota usage.
- Test five orders with different delivery outcomes and carriers.
- Check the tracking page on mobile and confirm package progress, event order, and item details.
- Review and enable the necessary customer emails.
- Change live links only after active shipments and support documentation are ready.
Switch from Track123 to BestTrack — Free up to 300 orders/month
Install BestTrack, run the five-order test, and compare the workflow your team will use every day.