For: Shopify merchants searching for a Parcel Panel alternative and finding the current CWILL listing.
Last checked: Public Shopify App Store information reviewed on August 14, 2026. Plans and features can change.
Searches for Parcel Panel now lead to a Shopify listing titled CWILL Order Tracking. The listing describes CWILL as formerly Parcel Panel and still presents branded tracking pages, shipping notifications, and post-purchase tools. That naming change matters when you document an app migration, but it does not decide which tool is right for your store.
BestTrack is another Shopify-focused option. It keeps the core workflow close to the order: sync tracked orders, give customers a store-domain page, send selected notifications, filter and export waybill data, and manage pre-shipment checkpoints plus keyword-based location masking in Dropshipping Mode.
What to compare now
| Area | BestTrack | CWILL Order Tracking, formerly Parcel Panel |
|---|---|---|
| Starting plan | Free for 300 tracked orders per month | Free plan available on the Shopify listing |
| Customer page | Store-domain tracking with package progress and item details | Branded tracking pages and order status lookup |
| Notifications | Configurable customer emails, off by default | Shipping notifications are part of the listing description |
| Merchant workflow | Status filters, CSV export, notification history, and custom checkpoints | Post-purchase tracking and sales-oriented features |
| Current name | BestTrack | CWILL Order Tracking, formerly Parcel Panel |
Do not compare the old name with an outdated screenshot. Open the current listing and check the plan terms that apply to your store.
Why BestTrack can be a clean replacement
BestTrack starts with a simple usage boundary. Free includes 300 tracked orders per month. Installation reads up to the previous 60 days of Shopify orders, capped at 300 and the remaining allowance, so a store can review the first sync before running additional manual syncs.
The customer page runs at the store-domain /apps/bestrack route and can return package progress, multiple parcels, carriers, raw events, and related item details. Proxy-level raw-event translation supports selected languages when the page passes a language parameter, but full page localization is not confirmed.
Dropshipping Mode has a master switch that pauses or restores Region Blocking, custom checkpoints, and checkpoint notifications while retaining saved settings. It supports up to eight custom pre-shipment checkpoints; enabled checkpoints auto-apply to existing and newly synced orders, while manual order adjustment remains available.
The dashboard can export the current page, selected waybills, filtered results, or all waybills as CSV, up to 50,000 records per request. Pro costs USD 9 per approximately 30-day billing cycle for 1,000 tracked orders. Extra tracked orders cost USD 0.03 each, and editable customer-email templates are entitlement-controlled. Region Blocking uses editable English location keywords and preserves shipment statuses; check Billing while plan copy is being unified. Customer notifications are off by default.
When the current Parcel Panel product may still fit
A store already using CWILL's post-purchase pages, notification setup, or sales features may prefer to leave a working system alone. Before changing, record the customer-page URL, active templates, links in email flows, and any data the support team uses.
If the reason for switching is only a new brand name, migration may add work without solving a customer problem. If the reason is cost, setup, page control, or a missing exception workflow, test that exact problem with real orders.
Why merchants choose BestTrack
BestTrack gives Shopify stores a focused order-tracking workflow, with 300 tracked orders included on Free each month.
- Start with 300 tracked orders each month; installation reads up to 60 days and is capped at 300 plus the remaining allowance.
- Give customers a store-domain
/apps/bestrackpage for package progress and related item details. - Choose which customer emails to enable and review the wording before sending.
- Export the current page, selected waybills, filtered results, or all waybills as CSV, up to 50,000 records per request.
- Use the Dropshipping Mode master switch for location-keyword masking and up to eight checkpoints that auto-apply to existing and newly synced orders.
Teams needing enterprise SSO, custom APIs or webhooks, or deep carrier-performance analytics may need a more advanced platform.
A safer replacement checklist
- Save the current CWILL or Parcel Panel page links and notification rules.
- Install BestTrack and review the initial sync and quota usage.
- Test normal delivery, no scan, transfer, failed delivery, and delivered-but-missing cases.
- Publish the BestTrack page to a Shopify menu after checking the mobile view.
- Turn on only reviewed customer emails and verify one test order.
- Keep old links available until active shipments and support macros are updated.
Switch from Parcel Panel to BestTrack — Free up to 300 orders/month
Parcel Panel currently appears as CWILL Order Tracking on Shopify. Test BestTrack with your own orders before changing live customer links.
