BESTTRACK · FEATURE GUIDE

Everything BestTrack does

A complete, detailed walkthrough of every Free and Pro feature — captured directly from the live app.

Free plan

Order tracking dashboard

One place for every order — search, filter, and spot problems before customers do.

One unified table for every order — no more checking carrier websites one by one.
Quick filters: All, Exception, Failed attempt, Expired, Pending, Not found, Info received, In transit — plus custom saved views.
Search any order by order number or tracking number.
Filter by carrier, destination, or a custom date range.
See carrier, last checkpoint, transit time, order date, and status at a glance.
Manual “Sync orders” — pull in historical orders anytime, choosing Today, or the last 7 / 30 / 60 days.
Auto-detects the carrier from the tracking number — no manual mapping needed.
Once connected, new orders sync automatically every hour.

Free plan

A self-serve tracking page that looks like your store — not a third-party site.

Hosted on your own store domain, not a third-party site.
One click to add it to your store's navigation menu.
Multiple pages supported, each independently customizable.
Choose how customers look up an order — by tracking number, or by order number plus email/phone.
Pick a layout theme and preview it on desktop and mobile before publishing.
Set custom hero images for desktop and mobile.
Add an optional ad banner with your own image and destination link.
Style controls: light/dark appearance, status bar style, rounded corners, and container width.
After a lookup, customers see the full shipment timeline, your ad banner, and package contents with one-tap reorder buttons.
Currently available in English only.

Free plan

Turn the tracking page into another sales channel, not just a status checker.

Pin up to 8 products to recommend while customers wait for delivery.
Drag to reorder — pinned items always show first.
Recommendations appear right on the live tracking page as a “You may also like” carousel.
Built directly into the tracking page editor — no extra app needed.

Free plan

Keep customers updated automatically, so they stop asking and you stop replying.

Automatically notify customers by email as their shipment moves — no manual work.
5 shipment events available: In Transit, Out for Delivery, Ready for Pickup, Delivery Failed, Exception.
Turn each event on or off independently.
Every event comes with a ready-to-use default template — nothing to set up.
Full send history — search by tracking number or recipient email, and see the status and timestamp of every notification sent.
Exception detection covers returns, customs holds, damage, loss, and delays.

Free plan

BestTrack keeps an eye on your shipments and alerts you — not just your customers.

Get a daily “Logistics Exception Daily Report” by email, summarizing what needs your attention.
The report covers orders overdue in transit, failed deliveries, and possible exceptions.
Each flagged order lists the order number, tracking number, when it occurred, and the reason.
Send the daily report to multiple team inboxes.
Catch problems before customers have to ask about them.

Pro plan

Control which checkpoint locations customers see, for one clean, on-brand story.

Before — Region Blocking off

After — Region Blocking on

Choose a region to block — tracking events stay visible, only the city/country name is redacted.
Currently supports mainland China, with more regions on the roadmap.
A live customer-view preview shows exactly what buyers will see before you save.
A summary panel tracks how many regions are blocked and how many checkpoint locations are currently masked.
Purpose-built for dropshipping and cross-border stores that want to keep the focus on the brand, not the supply chain.

Pro plan

Fill the quiet pre-shipment wait with your own branded steps.

Add custom checkpoints like “Packing & Quality Check” that show up right in the customer's timeline.
Checkpoints can only be inserted before “Info Received” — the carrier's first official scan. After that, tracking is carrier-controlled.
Each checkpoint has its own icon, name, description, and on/off toggle.
Built-in system checkpoints (Order Confirmed, Package Picked Up) are always shown and can't be removed.
Currently supports 1 custom checkpoint per store.

Pro plan

Make every notification sound like your brand, not a generic tracking tool.

Edit the subject line and full HTML body for any of the 5 notification events.
Live preview shows exactly what customers will receive, using real order/customer/carrier placeholder data.
Insert merge variables so each email is personalized automatically.
Switch between your default template and a fully custom one anytime.
Changes apply the next time that event fires — no re-testing needed.

Two plans, billed transparently through Shopify — no hidden fees.

Feature	Free	Pro
Price	Free	$9.00 /month
Included orders	300/month	1,000/month
Overage rate	—	$0.03 /order
Tracking page	✓	✓
Email notifications	✓	✓
Customizable email templates	—	✓
Region blocking	—	✓
Custom checkpoints	—	✓

Free: $0/month, 300 orders included — tracking page and email notifications built in.
Pro: $9/month, 1,000 orders included, plus region blocking, custom checkpoints, and customizable email templates.
Extra orders on Pro are billed at $0.03 each — no surprise cutoffs.
Downgrading only takes effect after any pending overage is settled, and always at the end of your billing period.

Always know exactly where you stand — no guessing at the end of the month.

See orders tracked this month, your 6-month average, and your peak month at a glance.
A visual chart plots order volume against your plan's quota line over the last 6 months.
The current billing period breaks down your estimated charge: base fee plus any overage.
A plain-language explainer covers exactly how base fee, included quota, overage, and monthly resets work.